Synchrony Bank - UNJUSTIFIED FEE FOR CASH ADVANCE I DID NOT RECEIVE
In reference to my CITGO account, I noticed that I am being assessed an interest fee of $9.65 for a cash advance. If I had ever had a cash advance, it would have been issued back at least 15 years ago.
I contacted the customer service telephone number on the back of my CITGO card. I was told that the charge was sent on from Citibank, when my account was purchased by Synchrony Bank, and no information was available. I requested to be transferred to the fraud department, but this did not happen. I called back, and asked to be transferred to the fraud department.
The employee hung up the phone. I called back a third time, intending to take the survey, but I was disconnected by the employee, without being prompted to take the survey.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.
Synchrony Bank Cons: People or the fraud, Untruthful, Customer service was not helpful, Unethical.
Location: 3820 Stonewall Tell Rd, Atlanta, GA 30349, USA
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WARNING TO CARD HOLDERS: I contacted Matt ID# 6415, with Synchrony Bank. He stated that this charge will continue until the entire account balance is paid off.
He cannot even provide the date that this alleged cash advance was issued, because it must have been issued by Citibank before the account was purchased by Synchrony Bank . I do not consider this matter resolved.