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I had a Optimizer plus 1year CD with Synchrony Bank. On 12/31,2015 I closed my account via telephone .

I incurred a sizable penalty. Synchrony Bank decided not to close my account on 12/31 but on 1/5/16. I had to pay income taxes on interest I never received because the penalty was charged on 1/5/16 not 12/31/15 when I called. I was told that 12/31/15 was a very busy day and they could not have closed my account on that day, which no one bothered to tell me.

I spoke to Courtland Floyd (manager ?) and explained my dilemma.

He said he woul call back and never did. I now have to pay income taxes on income I never received.

Reason of review: Poor customer service.

Location: Odessa, Florida

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