I have a Care Credit card, now owned by Synchrony. I recently chose to go to paperless and receive my statements online.
I signed in to my account, went to statements and could not see or download the statements. Long story short, after days I suddenly wondered if I clicked the "month date" instead of the statement icon would that work? It did work, but I thought it was poor design. I am pretty good with PC's (I'm "the guy" my friends call when they need help) and I download/view a lot of PDF files every month.
On the Care Credit statement page they list the month on the left and on the right is an icon that looks like a statement page. Right next to the icon is a word "Disclosure". When you click "Disclosure" it opens a PDF file. When you click the icon nothing happens.
To view the statement you have to click ON THE MONTH! So now I've figured this out but I believe it is poor web design.
Product or Service Mentioned: Synchrony Bank Website.
Reason of review: Bad quality.