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1.4

First of Synchrony Bank has become WAY too big. I cannot believe that they control SO MANY credit lines!

CHEVRON/TEXACO

CARE CREDIT

PAYPAL CONNECT

AMAZON

JC PENNEYS

and I am certain the list is much longer.

I am in the process of paying off debt, lowering my balances below 50% of credit line limits to help strengthen my score, only to have Synchrony Bank lower the credit lines to just above the remaining balance to keep the overall percentages higher!

Here is just one example, although they have done this to me on EVERY SINGLE ACCOUNT I have with them...

I have had a credit limit of $1200 on my Chevron/Texaco account for several years. Until recently, I have carried the balance over $1000, but just 30 days ago, paid off the entire balance as I use the card at the pump regularly because of convenience and because of the recent scams of "scam readers" at the pumps.

In less than a month, Synchrony has dropped my credit line to $260 when I had a $200 balance, which in California is about a month's worth of gas.

This practice cannot be right, especially with the fact that they have done this to every single one of my accounts with them where I have paid the balances down to less than 50% of the limits, where now, due to their actions, I am back to where I started, ALL of my balances are again at nearly 90% of my limits.

THANKS FOR NOTHING SYNCHRONY BANK!

I am now going to do every thing in my power to bring action.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Synchrony Bank Cons: Totally disgusted with there strong arm tactics, Unethical.

Location: 140 Wekiva Springs Rd, Longwood, FL 32779, USA

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Guest

I have a lowes credit card with Synchrony bank and I can pay on that card but cannot use that card unless I send them a video of myself, a copy of my drivers license, front and back and give them my full social security number. 1) I've had this card since 2015, I have paid it off several times, had the line of credit increased a couple of times and now, they say I cannot use it until I am authenticated by providing the above information.

I say if you can take my payment since 2015, I think that is authenticated enough! Why do I have to give biometric information to prove I am who you gave the card to? Is someone else paying my bills? I know they are not using my card because I keep a close watch on my finances.

I say, you are just trying to back door your way into making me conform to biometrics.

So I will pay this off and go to Home Depot. I will let Lowes know why I am leaving and taking my loyalty with me all thanks to Synchrony Bank!

Island Tiz

I paid a card off and they closed it.

Patrick G Maj

I had a $750 limit and after 5 years and no late payments I didn't purchase from them for 90 days during covid since I didn't travel and they thru their infant wisdom cancelled my card.

Guest

They have done the same to me!!! They have cut over 15k from my available limitโ€ฆnever a missed payment and was 35% or so until they cut them jumped to 90% usageโ€ฆso frustrating!!!

Guest
reply icon Replying to comment of Guest-2049637

They are horrible. Did the same to me and I have never been late on a payment.

Patrick G Maj
reply icon Replying to comment of Guest-2049637

Same here. Cut my limit by $3500 and was never late.

Had purchased2 Toro zero turns and their cuts caused my open to buy to be downsized by 40%. Toro reissued me a new card from a quality bank the next week with double the limit.

Guest

I financed a $500.00 software program and my payment went up $30.00 a month and I was never given the terms of purchase, I was told that if I payed off the $500.00 balance my payment would be lower $30.00 that never happened I was lied to will never deal with this Bank again, I called customer service and the person I was speaking to kept acting like we had a bad connection and wouldn't answer my concerns, please do not deal with these people they are awful, I will never finance with them again!!!!!

Ashleen Jyz
reply icon Replying to comment of Guest-2032782

They just lowered my available credit to just my purchase. My other account with them is paid off!

I don't miss payments either. Clearly they are doing this with no legitimate reason other than it suits them.

Guest

They did the same thing to me during the pandemic. This bank is for people with low credit scores who pay extremely high interest.

I had a $3800 credit limit and they lowered my credit limit to $2000 without telling me first.

This caused embarrassment when I was paying for a cheap breakfast and the card was declined. Never do business with this bank!

Brewer Pvl
reply icon Replying to comment of Guest-2019985

This bank sucks!!! Cuts credit limits to screw with you!!!! DO NOT deal with these people!!!!

Guest

Same thing happened to me with Synchrony HSN, QVC, Amazon!

Angelina Flc

I have the same problem. I have a New York Company credit card with them.

My credit limit was $1,800.00 with a balance of $187.00. While I was making a payment last month I noticed that my available credit was $200.00.

I thought it was an error. They dropped my credit to $200.00 without any notice.

SS1728

Synchrony Bank did these same things to me.....Dropping their sorry *** ASAP.....Disgusting company that doesn't care one bit about their customers and how their practices HURT people

Guest
reply icon Replying to comment of SS1728

You only need 1 credit card and that is a Visa, these store credit cards with their high interest rates and lack of customer service are a joke, and if we all did that we could drive them out of business. I wish someone would have told me that YEARS ago.

Synchrony has done the same thing to me. I won't use them again, and if I do any shopping at QVC I certainly won't use the Q card owned by this bank, I will use my credit union Visa card.

Guest

IMHO, I think this bank is in trouble with over lending.

Slate Opc

Hi, Synchrony just did this to me yesterday! Closing 8 of my accounts they service!

Did you get any resolution? How was your credit score affected?

Guest

Stay away from the Synchrony/Penny's card. Dec 2020 had a 23 day billing cycle.

NOT 30 like most cards. It took 6 days to get bill. That left 17 days to return payment. 30 days later the payment is still not recorded.

Had to pay over phone as to not incur a late fee. I have a excellent credit rating and don't plan to screw it up over these joker.

Now I have to wait to get a refund. I closed the account and will never shop in Penny's again.

Guest

I owe 950.00 on care card interest free for 3yrs 195.00 minimum a month I have not worked for 7 months due to covid 19 I have 10 months left to pay they absolutely refuse to lower my minimum payment every time I call "we can't do that sorry" "yes you can" "no we can't sorry" they could care less WTF

Guest

Class action lawsuit is need. any lawyer out there want to take this?

Theresa F Dbm

They did the same to me. I have about five cards with them.

Each time I paid it down they take away the line credit. I'm never late and do my best to not max out my credit line. It doesn't matter my loyalty they aren't loyal at all. They are also are affecting my credit score because they keep reducing my line of credit which then pushes my credit score down.

This method keeps one from improving their credit score. Synchrony bank forces me to keep an outstanding credit or to max out my credit so that they won't take it away. I'm currently doing that with a couple of their cards, I refuse to pay it off the moment I pay it off or in full I'm sure they will take it away. This type of business practice leaves me impacted so that I can not improve my score and or remain in debt just to keep a credit card.

It's a catch 22 relationship - Damn if you do damn if you don't. Something must be done about them. Every other credit card company will raise my credit score for maintaining an accountable and responsible working relationship with them. Is there any way to have the merchants make Synchrony responsible for their actions since we are not loyal nor considerably accountable?

I plan on posting this on Facebook, Twitter, and/or any other social media platform. I've written a letter to their corporate office CCing each of the merchants. I think Amazon, TJMAXX, HSN, JCP, and Old Navy need to decide on another lender if they wish to have us as customers. Thank goodness Capital One handles Walmart now.

I'm really upset, I have been quiet for too long - they just took me from $1750 with HSN (which I had for years before they came in the picture). The moment they said HSN credit account was going to be handled by them I knew we were in trouble.

I always paid off the balance early and never max out - I'm a responsible buyer with multiple credit cards - I only have this issue with this bank. My voice, our voices need to be heard and they really need to step aside or change their policies ASAP.

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