Product: Synchrony Bank Customer Care Clear all filters (18 of 18 reviews match)
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A month ago we closed a Synchrony trust account of which I am the trustee.They agreed to wire the amount to my personal bank account. Today another CD came due in the same trust name, with me agin as the trustee. This time they told me they could not wire the amount to...
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Anonymous
Marty

They are very user unfriendly, Try to get rebate from Paypal Cashback, Put you through ringer. Now I was a few days late on a payment. I immediately transferred over $4k from...

1.0
Product
Synchrony Bank Customer Care
I didn't like
  • Agent unable to correct a problem
#1180883
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Synchrony Bank lacks qualified people to work at they.re customer centers. Before they are hired, they should probably, learn how to flip burgers, or clean toilets, and learn how to properly speak, and comprehend English. The only thing, they seem to excell in, is...
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Synchrony Bank Customer Care
#1137281
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I explained the situation to this supervisor and he begrudgingly gave me the mailing address to sent the paperwork and exactly what all we needed to send. If your loved one has any Synchrony Bank cards and you have to take over their finances due Dementia or...
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Anonymous
T. Smiles

Wow, Synchrony must have the most ignorant representatives , from whatever backward country they're from. If they can't understand, you're father;s illness, they have no busin...

2.3
Product
Synchrony Bank Customer Care
I didn't like
  • Rude customer service
#1130361
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I called Chase right away, they said account was fine and nothing was wrong, I called Paypal ( as they issue the card!),they couldn't figure out anything and they transferred me to this Synchrony Bank. I explained everything again to this people and they said the...
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1.2
Product
Synchrony Bank Customer Care
I didn't like
  • Mediocre staff
  • Payment systems
  • Lack of respect for the customer
#1130247
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Called Synchrony bank to resolve an issue regarding credit card. Supervisors lack people skills and know nothing about resolving issues. In Kansas the training needs to start with upper management and then work it’s way down. Only after I asked for corporate contact...
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1.0
Product
Synchrony Bank Customer Care
#1129748
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Synchrony Bank - Why Does the Customer Service Line Hang UP?!

I am behind my payments because of hardship and I kept trying to call the number they provided on the bill. Now they sent me to collections! Wtf?! I need to talk to a real person! i kept getting transferred and then hung up!
Product
Synchrony Bank Customer Care
#1129488
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Synchrony Bank - Horrible 20 minutes to find real person.

I eventually talked to a non English speaking person who was barely able to talk with us. it was about closing my account, I will NEVER deal with them again. Kiss my *** I do not want to use 100 words. {{Redacted}}
1.0
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Synchrony Bank Customer Care
#1111402
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inaccurate information and they report incorrectly to Credit companies.Credit increases done without my knowledge and then when I called to dispute they took several months to get back to me and still tried to say I made the request personally. I went to the location...
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2.5
Product
Synchrony Bank Customer Care
I liked
  • Payment plan
I didn't like
  • Customer service was not helpful
#1110411
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Have had several accounts with synchrony including an Amazon card.Have always made payments early or on time. Last month i noticed i did not receive an email confirmation for the payment i made. I logged on & thats when found out that the payment due the day before did...
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1.0
Product
Synchrony Bank Customer Care
#1093591
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WRONGFULLY BILLED,THEN TRYING TO RESOLVE THE ISSUE,TOOK 4 DAYS OF CALLING,ALMOST 4 HOURS OF MY TIME ON THE PHONE, DEAD PHONE BATTERY AND A REAL BAD HEADACHE AND A BIG PAIN DEALING WITH THESE PEOPLE,FIRST THE CALL GOES OUT OF THE COUNTRY,CUSTOMER HELP THAT BARELY SPEAK...
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Synchrony Bank Customer Care
#1087129
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