Product: Synchrony Bank Customer Care Clear all filters (21 of 21 reviews match)
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Called regarding our Sams Club World Mastercard use overseas. Had to make 3 calls to get to the person handling this. We were told we will be MAILED!? a pass code and would have to call back again to initiate the travel alert! ONE WEEK Later !? received a letter with...
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Synchrony Bank Customer Care
I didn't like
  • Horrible policies
#1222605
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Synchrony Bank - My motorcycle lien release documents

have paid my collateral and even after 40 days they didn't release my lien documents. Their title clearing department never picks up the phone and every customer service agent gives you different answers. They are rude on the phone and will never solve any issues. 516.523.8629
1.8
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Synchrony Bank Customer Care
#1215989
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A couple years ago I bought a living room set from rooms to go.My experience with them was overall ok(not excellent by any means). My main issue is with their finance partner(synchrony bank). I literally hate dealing with these people. I get transferred to a call...
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TellUsRTG
TellUsRTG

We would love to pass this along to the appropriate personnel. Can you please email us the order info to Tellus@roomstogo.com? We hope to hear from you soon!

3.0
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Synchrony Bank Customer Care
#1212942
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A month ago we closed a Synchrony trust account of which I am the trustee.They agreed to wire the amount to my personal bank account. Today another CD came due in the same trust name, with me agin as the trustee. This time they told me they could not wire the amount to...
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Anonymous
Marty

They are very user unfriendly, Try to get rebate from Paypal Cashback, Put you through ringer. Now I was a few days late on a payment. I immediately transferred over $4k from...

1.0
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Synchrony Bank Customer Care
I didn't like
  • Agent unable to correct a problem
#1180883
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Synchrony Bank lacks qualified people to work at they.re customer centers. Before they are hired, they should probably, learn how to flip burgers, or clean toilets, and learn how to properly speak, and comprehend English. The only thing, they seem to excell in, is...
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Synchrony Bank Customer Care
#1137281
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I explained the situation to this supervisor and he begrudgingly gave me the mailing address to sent the paperwork and exactly what all we needed to send. If your loved one has any Synchrony Bank cards and you have to take over their finances due Dementia or...
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Anonymous
T. Smiles

Wow, Synchrony must have the most ignorant representatives , from whatever backward country they're from. If they can't understand, you're father;s illness, they have no busin...

2.3
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Synchrony Bank Customer Care
I didn't like
  • Rude customer service
#1130361
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I called Chase right away, they said account was fine and nothing was wrong, I called Paypal ( as they issue the card!),they couldn't figure out anything and they transferred me to this Synchrony Bank. I explained everything again to this people and they said the...
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1.2
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Synchrony Bank Customer Care
I didn't like
  • Mediocre staff
  • Payment systems
  • Lack of respect for the customer
#1130247
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Called Synchrony bank to resolve an issue regarding credit card. Supervisors lack people skills and know nothing about resolving issues. In Kansas the training needs to start with upper management and then work it’s way down. Only after I asked for corporate contact...
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1.0
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Synchrony Bank Customer Care
#1129748
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Synchrony Bank - Why Does the Customer Service Line Hang UP?!

I am behind my payments because of hardship and I kept trying to call the number they provided on the bill. Now they sent me to collections! Wtf?! I need to talk to a real person! i kept getting transferred and then hung up!
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Synchrony Bank Customer Care
#1129488
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Synchrony Bank - Horrible 20 minutes to find real person.

I eventually talked to a non English speaking person who was barely able to talk with us. it was about closing my account, I will NEVER deal with them again. Kiss my *** I do not want to use 100 words. {{Redacted}}
1.0
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Synchrony Bank Customer Care
#1111402
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