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I moved a week ago. I just tried to place an Amazon order.

I updated my shipping address on Amazon and had to update my card info which was fine, I'm all for security. Well, I never received a card from them. The 1st guy I spoke with refused to even tell me if I was supposed to have received a physical card in the mail or was it virtual. They gave me a new account number and said my new card would be shipped to my new address.

I then tried to use that card and it was declined. I have no idea what they're looking at but the credit scores they should have seen would be very high. Unfortunately, Synchrony Bank has just lost a valuable customer due to their lack of customer service and my frustration. When the new card does arrive, I'll enjoy cutting it into tiny pieces.

Amazon is a huge company so I really don't understand why they chose one of the worst companies to pair with for their credit card. Plus their reps didn't speak English that well and all of them spoke over me. Terrible experience all around.

If I could physically shop in town for these items, Amazon would lose a valuable customer as well. Angry Angry Angry

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Synchrony Bank Cons: Only option for an amazon credit card was thru synchrony, Especially fraud department, Surprised anybody makes payments to your company.

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Sounds like you thorougly went through all the proper steps to update you[re moving to new address, etc. Syncrony deserves to lose you and the rest of us as customers.

Note to Synchrony Teach you're representatives to speak proper English. America first..

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