Unclaimed
Synchrony Bank
Reviews and Complaints
1.2M
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
200K
PAGE VIEWS
10
ISSUES RESOLVED
Synchrony Bank Reviews
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ID
Location
Mableton, Georgia
New Reviewer
Judgement on credit report
Judgement on credit report. Contacted Synchrony and found out I owe nothing. Was redirected to another credit company under their use, and they told me there is nothing owed on anything. After a long time on the phone to the Midland Credit Management company, I was informed they could not send a letter stating the information. Everything had to be done through a phone call involving all persons needed.
User's recommendation: Don’t waste your time.
1 comment
ID
Location
Takoma Park, Maryland
Preferred solution
Need a letter showing total payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: They closed my account without my authorization
Update by user Jul 26, 2022
Company fixed the issue and I have been provided with product replacement. I finally got my new card..
Update by user Jul 10, 2022
A manager called three weeks ago, apologized and said my account reopened and new card should be received 7-10 business days. New card not received aftee three weeks so I called last week.
She was on vacation. Ugh.
I left her voicemail. Waiting for response.
Original review posted by user Jun 10, 2022
I had a... Resolved
ID
Location
Summerville, South Carolina
Product
Synchrony Bank Credit Card
Pros
- Okay if you get competent rep
Cons
- Customer service is incompetent
- Untruthful
- Cancelled my card after i paid off promotional balance
Loss
$27
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssue new card
Current account frozen cause lost card. Need new card for Sams club. You have the information right here that is needed
1 comment
ID
Location
Sunbury, Ohio
Cons
- Issue not resolved
Preferred solution
Replacement card
New Reviewer
Payment mailing address
I have not yet received my mattress firm (Synchrony) mailing address for payments! I have a final payment check from my Mtg refi waiting to be sent!
User's recommendation: Pay cash.
ID
Location
Phoenix, Arizona
Loss
$5000
Preferred solution
Mailing address for final payment
Synchrony/Amazon fraudulently opened account
I was a good Amazon user but I managed not to get tricked into getting PRIME by clicking on a barely visible square box underneath a larger non-prime box when I Joined about 8 months ago. I once ordered a bottle of Hosital grade dandruff shampoo with my Mastercard on...
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ID
Location
Boston, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerClosed account.
Auto payment to CareCredit failed last November/December. Also had a Sweetwater card with Synchrony without Auto Pay. January this year I stopped Auto Pay on the CareCredit account to manually pay monthly. Right after that, Synchrony reduced both cards credit limits....
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ID
Preferred solution
Let the company propose a solution
Make payment
Wouldn't take card online but taken care of by phone with customer service person and things went smoothly
ID
Location
Detroit, Michigan
New Reviewer
I need my account number to pay my bill
Website down I cant login to access my account number to pay my bill is due in two days this is been an ongoing problem I dont wanna pay interest charges
ID
Pros
- There are no pros to synchrony bank
Cons
- Supervisor had no power to fix the problem
Preferred solution
Let the company propose a solution
You asked me to answer questions
I have none nothing happened ! I just wanted to check my balance, so I can hopefully pay the balance off this moth .
User's recommendation: Try them out, yes.
ID
Location
Santa Clarita, California
To alert card holders of fraud
I made a final payment on my account because doing business with this bank is utter stress. I closed my account and sent my final payment into the bank in January 2022. To this day I am getting notices and interest on a payment they say they never received even though...
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ID
Pros
- There are no pros
Cons
- Ignorant and uncompassionate people
- Customer service is incompetent
Loss
$117
Preferred solution
Full refund
We were switched to e-billing without our knowledge
We first received an email about a late payment, followed by an automated phone call for "debt collection" from this bank. The amount of the late payment was $29.00 on our JCPenney Platinum Master Card. We hit the roof, since we are never delinquent on a payment and...
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ID
Location
Beverly Hills, Florida
Asking a question regarding my credit card
My asking Synchrony Bank for a forgiveness on my intress rate of $17000on my purchased windows as I did not default on payments, but rather did not paid them off on the due date due to unforseen circumstances on my part, i.e. illness which prevented me to my computer n seen when my promotion expired; also the fact of my age of 75 years old. Synchrony Bank was not empathetic to my age or my health or the present circumstances, N only cared about their capital.
User's recommendation: Stay away from any credit card or institution finance or backed by Synchrony Bank!!!
ID
Location
Fort White, Florida
New Reviewer
Rude customer service agent
I have been trying with no luck. I called the bank to up the money due and the agent took care of it, but I asked her a question on how much was the balance and when would it be paid off. She was very rude and said the question you asked stated the bill would be paid...
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ID
Location
Abingdon, Maryland
Preferred solution
Apology
TERRIBLE LOOOONG wait for customer service
Situation involving a feature of their online banking that was not working correctly. Needed to speak with a representative to resolve. While my call "is very important to them", I have been waiting 1:09:47 at this point. This is absurd and presumes my time has NO value. Once I resolve the problem, I will withdraw my very substantial balance from their bank. I hate this.
User's recommendation: Don't bank here.
ID
Location
Webster, New York
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Synchrony Bank
Stop being stupid and doing the "talk to a human" thing. File a dispute with the credit agencies.
If it is what you say, the notations will drop from your credit report.
Your desire to talk to someone to resolve this is a waste of time. Filing a dispute can be done online.