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i was a loyal customer since 2010 until recently when i noticed they changed banks and enforced new rules and fees. I recently had a monthly statement balance of $32. The min payment was $29 which seemed odd as it was more than 90% of the balance. I stopped using my...
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Anonymous
Anonymous

"there was no retention"LOL... Reckon you should have paid that $29.00 when you had the chance rather than let it go late.You thought you could just say you're quitting them a...

1.0
I liked
  • Service until they changed banks and added extra fees
I didn't like
  • Min payment is over 90 percent of statement balance
  • Charging a 49 dollar late fee is insane
  • Too many exta fees
#1293785
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They closed my account & said per my request which was a lie I seem to have a lot of problems with my account so when i signed on to pay my statement the site messed up once again. the page was completely blank except the top line with the banks name logout & chat. I...
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Anonymous
Anonymous

You might be happy, they , re- opened, you,re account , but, how are you going to feel, when, they, pull , another stunt?

Anonymous
ME

I AM BACK TO LOVING THEM. SOMEONE REOPENED MY ACCOUNT & CONTACTING THE CORRECT DEPARTMENT TO REPRIMAND THE CS REP WHO CLOSED MY ACCOUNT WITHOUT MY CONSENT

5.0
I liked
  • Give my 6mths to pay bills
I didn't like
  • Customer service is a sham
  • Cs rep went against their own guidelines
#1065760
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The slowest payment processing. I paid my bill using paypal on Jan 8 and my Smart Connect statement showed a zero balance, but still available credit did not reflect my payment 18 days later. I called and was told that they showed I made the payment, but I had to fax...
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Anonymous
Anonymous

same thing happened to me. I finally refused to fax in my banking info when the supervisor told me he could see the payment. I told him *** no I'm not faxing my banking info t...

3.0
I didn't like
  • Customer service was not helpful
#778236
Reply to reviews