Synchrony Bank Reviews and Complaints | synchronybank.com @ Pissed Consumer

New Reviewer

Apr 16, 2022 Nathan H Rbj

Not Good for those trying to build credit

1.1

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If you are building your credit this IS NOT the company you want to get a card with. I have made ALL of my payments early or on time and I had three cards with them - Sam's Club, Discount Tire, and Mattress Firm. I paid off Discount Tire and they CLOSED it without...

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5 comments

Sep 17, 2022 PissedConsumer2250971 #2250971

I'm not sure what it is with people who make these lame complaints. This is a for profit business.

They aren't in the CREDIT BUILDING business. They know people like this are trying to build credit on a foundation of sand and are playing the credit utilization game. This game IS NOT for long term credit score growth. It's for when you need a quick credit boost because you're about to buy something or maybe refinance.

This scheme works IF the underwriters don't care why your score is where it is and just want the commission. This scheme falls apart the second you do something stupid like paying off the card(s) every month or try to get additional cards from other banks as if they wouldn't notice. The only thing this dude can do is pay off the cards and try to build on a firm foundation which will take time. He will have to allow the old past dues to fall off.

To summarize, getting a bunch of silly cards from this bank that can only be used in a single store to build your credit is stupid at best if you're looking towards the long term. This guy played the game and lost.

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Featured

#3491610

Product

Sams Club Credit Card

Pros

Will give anyone an account

Cons

Lousy service
Agent unable to correct a problem
Rudeness and dishonesty

Preferred solution

give me back my credit limit and not make my credit score worse by lowering it

Most helpful review

Nov 21, 2017 PissedConsumer1134786 of West Palm Beach, FL

This company deserves a class action lawsuit!

Synchrony Bank is single handedly destroying everything that credit builders/rebuilders work so *** hard to achieve with their greedy Mickey Mouse system. In a world where credit scores determine so many futures and outcomes, you're better off WITHOUT Synchrony Bank....

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254 comments

Jul 03, 2022 PissedConsumer2205529 #2205529

We have had the same experience. Wal Mart used them for their credit card customers and a few years back dropped them and switched to Capital One to issue their store card.

There was many Wal Mart customers complaining. So happy Wal Mart listened.

1 0

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#1134786

Product

Carecredit Credit Card

Reason of review

Problems with payment

Sep 27, 2022 PissedConsumer4022325 of Novato, CA

You owe me $1425.00, ck# 310****, made to my wife in August 2016.

1.0

There is NO expiration date on the check. I called, went through robotic voice mail *** and a human, the 3rd one, suggested I deposit it and see what happened; very pro. It cost me $7.00. I called back, went through same r.v.m.h., went through 5 humans, got hung up on...

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#4022325

Location

Novato, California

New Reviewer

Sep 25, 2022 Frank C Pir

Poor customer service

1.0

I returned an Apple Watch on August 6th and still cannot get credit for the return Customer service will not help Worst credit card ever

User's recommendation: Stay away and let Amazon know how you feel.

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#4009884

Cons

Bad customer service

Loss

$331

Preferred solution

Full refund

Sep 21, 2022 PissedConsumer3991474 of Mission, SD

I call because I had a balance to my credit card account even though I did not have the card yet.

4.9

I was so shock when I received an email saying the balance in my Sams club credit card. I havent received the credit card yet and I did not go to Sams club yet but I have a balance of $95.75. I dont want to pay for the stuff that I did not buy.

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#3991474

Location

Mission, South Dakota

Sep 20, 2022 PissedConsumer3985800 of Westfield, MA

Lousy service - had a simple request!

Made a number of calls - got no response to my questions - got hung up several times - no information

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#3985800

Location

Westfield, Massachusetts

New Reviewer

Sep 20, 2022 David P Giy

Information

1.0

Looking for information - 10 minutes to live person - was transferred - sat on hold - disconnected!!

User's recommendation: Don’t try calling - find a live person bank!

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#3985373

Preferred solution

Straight answers - not corporate rhetoric!

Sep 19, 2022 PissedConsumer3981530 of Carson City, NV

Resolution of Missing Funds

1.0

I electronically deposited funds into Synchrony Bank on 08/22/2022. Synchrony Bank had closed my High Yield Savings account so the money disappeared for 3 weeks. The money was finally returned to the bank that the money was sent from on 09/12/2022.

User's recommendation: Beware of this bank.

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#3981530

Location

Carson City, Nevada

New Reviewer

Sep 18, 2022 Leontyne Rnw

Synchrony accounts website not accessible for a week

1.0

Am trying to manage my Sam's Club Credit Card by looking at my statement. Cannot access my statement because the Sychrony.Com Accounts site comes up an error stating "We Apologize. We are experiencing technical difficulties and unable to access your account." This has been going on for the last 8 days. If I try to access my statement through Sam's Club website it dumps me into the Sychrony.com accounts page - and no access due to "technical difficulties".

User's recommendation: Stay away from Synchrony credit cards.

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1 comment

Sep 18, 2022 PissedConsumer2251526 #2251526

I just went to the site and it's up. Clear your cookies or use another browser.

0 0

#3974823

Location

Chicago, Illinois

New Reviewer

Sep 17, 2022 Christian W Cry

Jacked up interest rate

1.9

Original review updated by user Sep 17, 2022

I signed up for an Amazon Prime card. The rate was 15% when I got the card. When I looked up the interest rate a few days ago, after having the card since 2018, it was at 28.2%. I'm not sure when they increased the rate however that is just ludicrous. My credit score is 805. Anyway...I transferred the balance to my credit union whose interest rate is a static 10% APR. Watch out for these *** Charging customers close to 30% APR should be illegal.

User's recommendation: Go elsewhere.

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1 comment

Sep 18, 2022 PissedConsumer2251529 #2251529

What kind of FOOL with an 805 credit score would accept a card at 15% in the first place? Oh, that would be you...

0 0

#3971756

Cons

High interest rate

Companies Similar to Synchrony Bank

Sep 15, 2022 PissedConsumer3963640 of Orlando, FL

Difficulty in getting in touch with a real person to help with your request!

I started trying to contact a person at synchrony band around 4:30 p.m. and continued for over 45 minutes trying to contact a real person. I had a question to ask about something I didn't understand and the person I got had a thick foreign accent and I had a terrible...

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#3963640

Location

Orlando, Florida

Sep 13, 2022 PissedConsumer3954455 of Baltimore, MD

Dispute on credit card

1.0

I had a Care Credit and they allowed a third party company add an unauthorized credit protection to my account without my knowledge or approval. Whew I went to pay is my account is when I was notified of these charges. I was bounced back and forth on. Spoke with supervisors/managers with no resolution. They were not nice or helpful. Finally the third party issued a credit to Care Credit which was not the full unauthorized amount of what they were charging to my account . And now Care Credit will not issue me the 1200.00 they receive on top of my paid balance to them and no one will assist me.

User's recommendation: Do not use Synchrony bank products.

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#3954455

Location

Baltimore, Maryland

New Reviewer

Sep 12, 2022 Mike T Dft

Poor Service

1.0

This company has closed perfectly paid accounts with 0 balances and nobody can answer why. This is a useless bank with crap services! After they closed my accounts my perfectly earned credit score dropped 91 points because of these idiots. Yet you call and they all have same response not sure why that happened. When calling the bank and ask for credit supervisor they gimmie lies about how many different departments and I get angry telling them it's the same sorry bank get me a head supervisor over all departments... oh I'm sorry we can't do that!

User's recommendation: Stay far away.

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1 comment

Sep 15, 2022 PissedConsumer2250033 #2250033

LOL...Your credit score wasn't "hard-earned." It was based on your playing (and losing) the credit utilization game. Pro-Tip: If you don't use your credit cards and keep a zero balance, they will lower your limit or shut you down completely.

The game you tried to play (and lost) is based on a short-term boost as and will not last forever. Had you had any sense, you would have left balances on those cards so the bank could make money.

They're glad to play your game if they're making money. It's too late for you but for others with a pocket full of these worthless cards, you must keep balances and not pay them off every month unless you want to end up like Mikey here.

1 0

#3951551

Location

Johnson, Arkansas

Preferred solution

A person that can see all accounts and make decisions and give explanations

New Reviewer

Sep 11, 2022 Marge f Ojs

Closed my account in May. Still have not received money

Takes forever to receive your money. They do not do what you ask them to do. I sent a check back to them as they made it out to my trust and my bank would not cash it as I do not have a trust account with them. I returned the check to them and explained to them why my bank would not cash it. It took them 3 months to reissue new check . I must have called them 15 times. This is just one example. I could go on and on. I finally told them to cancel all my accounts.

User's recommendation: stay away from this bank.

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#3947468

Cons

Incompetent

New Reviewer

Sep 07, 2022 Olga S Dth

13 credit cards have been closed

13 of my credit cards were closed without me knowing. Ive always paid on time, never missed a payment. I think is unfair because if I couldnt pay I would not have applied for these cards. Ive had some of these credit cards for a long time. My credit cards should not have been closed.

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#3933259

Location

Bayamon, Bayamon

Preferred solution

I would want my credit cards opened again.

New Reviewer

Sep 06, 2022 Tony K Zoc

Corrupt practices by Synchrony Bank

1.0

Original review updated by user Sep 06, 2022

This so called bank loves to do hard inquiries without consent. They are horrible to work with. Their customer service is a joke. They are rude and don try to resolve anything not to mention how they give the lowest credit limits in the industry. There is a reason why so businesses are using them to facilitate the credit cards. they are ruthless.Stay far away . I have contacted them and they wont budge.

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1 comment

Sep 10, 2022 PissedConsumer2247665 #2247665

YOU gave them permission when YOU accepted their cards. Did you not take the time to read and understand what you were getting into?

I imagine the reps are tired of hearing from fools who took advantage of an offer at a cash register just to save a few bucks or idiots who can't read. Which are you?

0 0

#3928044

Cons

No trust in there customers
Very low credit limits
Rude customer service agents

Preferred solution

Remove the inquiry for mattress firm

Sep 06, 2022 PissedConsumer3926654 of Downers Grove, IL

Terrible “customer service personnel”

There supposed customer service personnel should all be fired..rude, totally not helpful and just plain ***

User's recommendation: Don’t bother trying to deal with these “people”.

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#3926654

Location

Downers Grove, Illinois

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Diversity of Products or Services	2/5
Location	2/5
Additional Fees	1/5
Website	1/5
Discounts and Special Offers	1/5

Synchrony Bank Reviews

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Top Synchrony Bank Reviews

"I call because I had a balance to my credit card account even though I did not have the card yet."

"You owe me $1425.00, ck# 310****, made to my wife in August 2016."