Synchrony Bank Reviews

Show reviews that mention
credit account card credit card payment bank customer service customer service synchrony
Filter review
  1. 479 reviews
  2. 83 reviews
  3. 29 reviews
  4. 12 reviews
  5. 16 reviews
New Reviewer

1.4
Explore video interviews
First of Synchrony Bank has become WAY too big. I cannot believe that they control SO MANY credit lines! CHEVRON/TEXACO CARE CREDIT PAYPAL CONNECT AMAZON JC PENNEYS and I am certain the list is much longer. I am in the process of paying off debt, lowering my balances...
View full review
View full review
Comment
Helpful 42 Not helpful 0
43 comments
#2049637

They have done the same to me!!! They have cut over 15k from my available limit…never a missed payment and was 35% or so until they cut them jumped to 90% usage…so frustrating!!!

Reply
0 0
View more comments
Featured
ID
#1346701 Review #1346701 is a subjective opinion of poster.
Location
Longwood, Florida
Product
Synchrony Bank Credit Card
Cons
  • Totally disgusted with there strong arm tactics
  • Unethical
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Most helpful review

Synchrony Bank is single handedly destroying everything that credit builders/rebuilders work so *** hard to achieve with their greedy Mickey Mouse system. In a world where credit scores determine so many futures and outcomes, you're better off WITHOUT Synchrony Bank....
View full review
View full review
Comment
Helpful 0 Not helpful 0
224 comments
#1983845

865 680 **** Ref Class Action Lawsuit Lets DO IT No Joke Ray

Reply
2 3
View more comments
ID
#1134786 Review #1134786 is a subjective opinion of poster.
Product
Carecredit Credit Card
Reason of review
Problems with payment
New Reviewer

1.0
Suddenly late 2020, I noticed that they were not applying payments in full to my promotional payments even though they had the older purchase dates and deadlines were coming due. They were only applying a small amount to the promotional purchase and breaking the rest...
View full review
View full review
Comment
Helpful 0 Not helpful 0
ID
#2998677 Review #2998677 is a subjective opinion of poster.
Preferred solution
Proper allocation of payment so that I don’t get charged interest that should be deferred on my interest deferred promotional purchases.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

None of your phone numbers are working

1.0
None of their phone numbers are working. If they are this difficult to work with and get credit through, Ill just pay cash.

User's recommendation: Run away!!!!

View full review
Comment
Helpful 1 Not helpful 0
ID
#2987494 Review #2987494 is a subjective opinion of poster.
Preferred solution
People actually answering phones.

NO RESPONSE

I sent a Subpoena for records of our client. We did not receive records and I have been unable to reach anyone as to the status the the request. No one responded to the request through the website either.
View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2080335

I hope you aren't calling this lame post research and charging your client. Yeah you are, aren't you?

Why else would you post on a site that has nothing to do with this bank. Shyster...

Reply
0 0
ID
#2983007 Review #2983007 is a subjective opinion of poster.
Location
Plymouth, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Complaint

1.0
Synchrony has 'enhanced' their online system. I can no longer sign on, find my account in any way. I do have the option of chatting with a representative but first, I need to sign in. I called 2 different company numbers which both said extended hold times.I waited for 16 minutes 38 seconds and still no answer. I can send them a secure email but, you guessed it, I need to log in first which is something I'm unable to do since their 'enhancements'

User's recommendation: Good luck in contacting them. Maybe skywriting might work.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2967023 Review #2967023 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

They closed my account I had for over 5 years

1.0
I just paid off my Sams Club credit card and they close the account 2 weeks later. WTH? I have been paying it on time for years. I may have missed maybe a couple of payments, but I was never more than a few days late and this bank closes it. I guess screw customer loyalty because "my credit" score is bad when they "just" reviewed it
View full review
Comment
Helpful 0 Not helpful 0
1 comment
#2075989

I also took a hit on my credit score for this. They should give me back my points

Reply
0 0
ID
#2960769 Review #2960769 is a subjective opinion of poster.
Preferred solution
My account opened again

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
I obtained a motorcycle loan through Synchrony Bank instead of my Credit Union. Synchrony Bank hid the interest rate and fees from me, I should have paid attention. Synchrony Bank wouldn't take a payment online, wouldn't do automatic loan payment and it was almost...
View full review
View full review
Comment
Helpful 0 Not helpful 2
3 comments
#2075035

Bahahaha, EL OH EL, Hahahaha, LOL. I made out like a BANDIT. You must be one of those genius bank employees.

Reply
1 0
View more comments
ID
#2954795 Review #2954795 is a subjective opinion of poster.
Cons
  • Lack of respect for customer who was paying by auto debit
  • Unfair payment policy can not pay before due date
  • Waste of my time
Preferred solution
RELEASE MY MOTORCYCLE TITLE. THIS ACCOUNT WAS SETTLED IN FULL ON JANUARY 20, 2021.
New Reviewer

Tengo problemas con un pago

1.0
No quiero saber mas de este banco solo pago lo que les debo de la cuenta amazon y no la vuelvo a usar gracias pero nome manden mas notificaciones

User's recommendation: Nunca.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2949691 Review #2949691 is a subjective opinion of poster.
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Bad experience

1.1
I worked with a local merchant to do 12 month financing. My credit score is over 800 and the purchase amount was not large. After spending over an hour on the phone I gave up. The employees are idiot robots. I figured if this is what it takes at the beginning, the rest of my time with them will be a worse nightmare. My advice is to avoid this company at all costs! If I could give them a zero or negative score I would!

User's recommendation: Run away from this company! They are idiot robots.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2947959 Review #2947959 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Poor customer service
  • Horrible service
Loss
$500
Preferred solution
Apology
New Reviewer

Complaints

Still charging me after paying debt off!! What Else do you want me to say? Im very dissatisfied, very frustrated, will never use synchrony again. Will never even consider any other company that has synchrony as their finance company. Anything else you want?
View full review
Comment
Helpful 0 Not helpful 0
ID
#2946619 Review #2946619 is a subjective opinion of poster.
Loss
$76
Preferred solution
Full refund

Lost credit card

Tried calling 866-419-**** to report my credit card lost. Your call cannot be completed as dial, I tried it again a couple more times later on with the same response. I also tried calling 866-220- **** same response. I went online and open my account with Sams Club went down to video chat entered the information on the stolen card and it told me the service was not available now. I also tried to other numbers 800-964-**** and 855 a tool 4009. I finally went into my account and froze it, this was a very frustrating experience Larry Hayes space 239-989-****
View full review
Comment
Helpful 0 Not helpful 0
ID
#2944783 Review #2944783 is a subjective opinion of poster.
Location
Saint Louis, Missouri

*** you

1.0
*** you *** you *** you *** you *** you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and *** you

User's recommendation: don't use these crooks.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2940984 Review #2940984 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I have a credit of 28.00 on account 7013 I was wondering if you can send me a check for that thanks

I just need the 28.00 credit sent to me thanks I do not use that account much I need the money back please thanks
View full review
Comment
Helpful 0 Not helpful 0
ID
#2935665 Review #2935665 is a subjective opinion of poster.
Cons
  • Idiot clowns on the phone
  • Company has no incentive to act like customers matter
  • Customer service is a sham
Preferred solution
Full refund

Refund check not issued

1.0
I closed my Pay pal account and a refund of 125.00 was supposed to be mailed. I have waited over 3 months for the check. It has not come.

User's recommendation: Be careful of them.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2931981 Review #2931981 is a subjective opinion of poster.
Location
Macon, Georgia
New Reviewer

Not getting any response from any customer service

1.0
I am not getting any response to deal with my problem dont you have people working there that I can get through with a phone call. I have never dealt with the bank so hard to get through like you people obviously you dont want your payments. I have given you my phone number I have given you my email address and I dont get no response from you so if you want your payment contact me because I am not able to get through to you

User's recommendation: Never,,,,,

View full review
Comment
Helpful 0 Not helpful 0
ID
#2920241 Review #2920241 is a subjective opinion of poster.
Pros
  • No answer
Cons
  • Lousy service and lack of understanding

Help please

I dont think this is the person I am contact but please send this to the correct person: I still havent received my PayPal card. When should I expect it? Im disabled and very hard to understand. I would hurt because it hurts me to talk. Thanks in advance, Jennifer
View full review
Comment
Helpful 0 Not helpful 0
ID
#2920090 Review #2920090 is a subjective opinion of poster.
Location
Stigler, Oklahoma

Brands Related to Synchrony Bank

logo

CareCredit

1.9
517 Reviews

“Medical emergencies bring out the best in some, the worst in others. Well, needless to say...CareCredit...“
logo

General Electric

1.5
268 Reviews

“I just used a new GE electric range (Model JSP39SNSS) for the first time. One hour baking at 400...“
logo

Ge Capital

1.2
206 Reviews

“GE Capital changed their website and I tried for 20 minutes to get on their new site and it kept sayign...“
logo

Synchrony Financial

1.4
140 Reviews

“for 10 years i have had 14 accounts with them never missed a payment and without notice they where...“
See all related companies

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article