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Pissed Consumer Interviews ?

I have been charged late fees in the range of $25-$35/mo ever since I began paying on this account. My payments were set up as electronic from my CU, sent automatically on the 15th. They've been posting them on the 16th-19th, depending on what they feel like doing I guess.I need to accept part of this blame for not keeping closer tabs on this account, originally about $2,100 charged. I finally got around to checking it because by my calculations it was ready to pay off. Nope. According to Synchrony I still owe $385. In late fees.At no point was there ever any attempt on their part to communicate these recurrent charges with me, electronically or otherwise by mail or phone. The only time I'll hear from them is when I quit paying - which I'm doing now - or from their proxy bill collectors once they've charged me off. And no, I'm not going to contact them or discuss anything with them because I don't want to ruin my day talking to these ***
My father was diagnosed with Dementia in August. His Neurologist advised us to get power of attorney and that dad can no longer drive. Dad can not handle his personal financial business as he becomes confused and agitated. As his daughter and the financial minded one in the family (I'm getting my accounting degree) I stepped up to handle things. I contact Synchrony as dad has four credit cards with them, Care Credit, JcPenneys, Walmart and Sam's. I contacted Synchrony and explained who I was and my dad's situation. I asked what they needed besides the P.O.A. to allow me and the family to handle dad's cards. Also an address to mail the paperwork. The unhelpful agent, who's first language was not English, kept repeating over and over that they could only speak the card holder! I kept trying to explain about dad's Dementia, but he just kept chanting he could only speak to the card holder. I finally ended up screaming " WHAT PART OF DEMENTIA DO YOU NOT UNDERSTAND?" I then demanded to speak to a supervisor. The Supervisor was equally unhelpful and equally rude. I demanded to speak to his supervisor. He argued with me about getting his supervisor. He finally relented and got his supervisor. I explained the situation to this supervisor and he begrudgingly gave me the mailing address to sent the paperwork and exactly what all we needed to send. If your loved one has any Synchrony Bank cards and you have to take over their finances due Dementia or Alzheimer, I advise hiring an attorney. I also recommend avoiding their cards at all costs.
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Synchrony Bank - Pay my bill

I need the telephone direct number for pay my bill. My telephone number is 939-488-4120, you can’t send me that telephone number or for my email : mtrabal@yahoo.com If you have SPANISH personal in the customer services I appreciate that, but the person speak English only , help me my transaction bill pay thank!
#1402342
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I transferred IRA money from Vanguard to Synchrony. On November 2 Vanguard sent a check for $22,562.22 to Synchrony to fund my IRA account 7000377118. Today, 11/14, Synchrony claims they have not received the money and I should call Vanguard. Obviously, if I called...
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3.1
#1400153
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On October 31, 2018 I received notice that my Lowes credit card acct was being closed. This action has caused me distress. I am a long standing holder of several of your cards and have always paid on time and above the required payment. If your decision was based on a...
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Anonymous
Anonymous

Oh wow....If this was based on a credit report........... Sounds like you know something is on your credit that shouldn't be. Clean it up and you won't have to pay credit util...

1.7
I didn't like
  • Closing of long standing account thqt was never late
  • Closing of long standing account
#1396158
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Synchrony Bank - Terrible Experience

They took a payment out of my account twice. And requested a refund check . I ask to credit back to my account. If I ever get my money back I will cancel the card. Worst I have ever had!
#1394415
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I had numerous credit accounts with Synchrony Bank. Paid my accounts on time for years. When Synchrony Bank was informed that I had retired and my income had changed, they began closing accounts and/or reducing the amount I could purchase on the account. I contacted...
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1.0
I didn't like
  • Reduction of my credit cards without fair and ethical practices
  • Cheat
#1393506
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I just filed a complaint with Arizona's AG. For years Synchrony Financial has lowered or closed my accounts and have negatively affected my credit rating even when my payments have been made on time for years. How can you lower you debt ratio when Synchrony...
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Anonymous
Randyworlds3

We can’t in Georgia. Sign me in!

Anonymous
Patricia67

I am happy to see that in Arizona you can file a complaint. I have not been able to find someone in California. I agree with the boycott and recommend that all consumers no lo...

1.0
#1392740
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I applied to a gap card, in order to use for my gap purchases, however i didnt receive it. After a month a received an email that i had a past due. I called the customer service. They charged me 78 box for a card which i didnt receive. Anyway i cancelled my account. 2...
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1.0
#1392205
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I always pay my cards on time,and pay them off early,as soon as I pay my card off they cancel them, now it looks bad on my TRW and is dropping my score.this has happen over the last 6 months! Instead of building credit with them they are hurting me, and for what...
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1.4
I didn't like
  • Cancelled my card without my authorization
#1391856
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I have a couple Department Store credit cards that are issued by Synchrony Bank. I have never been late or behind on any of these payments. One day as I looked at one of the bills, I noticed that my credit limit had been lowered considerably. When I called the stores...
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Anonymous
Anonymous

"How in the world can this be OK and legal? " This is legal and the funny thing about it YOU agreed to it when you signed up for their cards or any other credit card out there...

1.0
I didn't like
  • Customer service is a sham
  • Totally disgusted with there strong arm tactics
#1391119
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Contact Synchrony Bank

Mailing Address:
Synchrony Bank
200 Crossing Blvd Suite 101
Bridgewater, New Jersey 08807
United States
Phone:
(866) 226-5638
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Synchrony Bank Products and Services

My problem with Synchrony Bank is not with what they've done to me, but what they did to my family because of me. I am a married lady with three adult male children. I opened had two store cc with this bank. I was stupid and the balances got away from me. I was working...
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Anonymous
Anonymous

Found out huh? That means they probably weren't using the cards and just sitting on them. Were they using the cards? If not, guess what, they're going to shut you down. They'r...

Anonymous
Me too

I understand.

1.0
I liked
  • Noihing
I didn't like
  • Terrible company
#1390480
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