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I have never experienced a more frustrating period in attempting to get someone to help me with a problem with Synchrony. Its on-line site is full of information, none of which is helpful.

For example, the "virtual assistant" cuts out too soon and does not address the issues I have. The site directs you to enter your account number, etc and then to leave an e-mail when the word "message" appears. But the word never appears. I searched on-line for a bank in New Jersey and found one in Bridgewater, the phone number of which has been disconnected.

Finally, after three hours of seeking help from a human I was successful in speaking with a man named Jucas. He finally cut through all the electronic nonsensical talk and did resolve my problem.

In spite of this I can well understand all the negative comments about this bank. I will pay off the so-called promotional offer for purchasing new glasses and never hope to have anything further to do with this bank.

User's recommendation: DO NOT USE THIS BANK.

Location: Howell Township, New Jersey

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