Synchrony Bank - Poor customer service

Copy of my email to Brian Doubles that has been ignored -

Hello Mr. Doubles,

I hope you are doing well.

I am writing to formally document and express my concern regarding the poor customer service experience I encountered today while contacting Synchrony Bank by phone.

This issue required multiple phone calls, none of which resulted in appropriate resolution or escalation.

When I specifically requested to be escalated to a supervisor or higher-level support, I was repeatedly routed to voicemail, transferred to the fraud department, or redirected to the underwriting teamnone of which were able to address the issue or take ownership of the matter. At no point was I successfully connected with a supervisor despite multiple requests.

The situation originated when a customer service representative chose to lecture me regarding my decision to request a credit limit increase through the website rather than by phone. This interaction was unnecessary, unprofessional, and set the tone for what became a frustrating series of calls with no clear accountability or resolution.

As a customer, I expect respectful communication, accurate routing, and a clear escalation path when issues cannot be resolved at the initial level.

Being redirected repeatedly without explanation or resolution reflects poorly on Synchrony Banks customer service standards.

I am requesting that this matter be reviewed, that appropriate feedback be provided to the representatives involved, and that I be contacted by a supervisor or customer relations representative who can address this concern directly.

Thank you for your time and attention. I look forward to your response.