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Summary of Synchrony Bank Customer Service Calls

402 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:54 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Synchrony Bank to Ask about:

Payments and Charges:

  • “I wantake a payment”
  • “Trying to pay a bill in Germany, was not accepted by you”
  • “About my Bill”

Account:

  • “Access to my account”
  • “Questions about my account”
  • “Overdraft on my bank account”

Cards:

  • “I did received a notice about a Walmart Mastercard ending in 4401.”
  • “Credit card”
  • “Can't pull up temporary Belk card to make a purchase”

Website/ Application:

  • “Credit application”

Cancellation:

  • “Cancel credit card”

Staff:

  • “Customer service”

Return/ Replace:

  • “I neef a lost reciept replaced”

Other:

  • “I believe am blacklisted for a misunderstanding”
  • “Pamen”
  • “Cannot register because of password”

About Synchrony Bank

Top 5 Synchrony Bank Services

Customer Care, Banking Service, Loan, Manager, Furniture Loan

Top 5 Synchrony Bank Products

Account, Credit Card, Tjx Rewards Credit Card, Website, Rebate Card

Top 5 Likes about Synchrony Bank

Payment plan, Noihing, No interest payment plan, Disgusted, Ease of use

Top 5 Dislikes about Synchrony Bank

Unethical, Poor customer service, Lack of respect for the customer, Customer service was not helpful, Agent unable to correct a problem

Summary

Synchrony Bank is a federal savings bank. The company was founded in August 1988 as GE Capital Retail Bank. Its headquarters is based in Draper, Utah, USA. Synchrony Bank is a subsidiary of Synchrony Financial. The company specializes in banking products and services. It offers CDs, money markets, and savings accounts. Users who are over 18 years old can open a bank account and use its services. Customers can view accounts, complete transfers, and deposit checks on tablets or smart phones using mobile banking option. Synchrony Bank has America’s Best Rates by MoneyRates.com and Summit Marketing Effectiveness awards. Synchrony Bank is a member of the Federal Deposit Insurance Corporation.

Synchrony Bank reviews and complaints

Synchrony Bank is ranked 108 out of 510 in Banks category

Area Served

USA, UK, Asia

Payment Methods

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Synchrony Bank Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Synchrony Bank