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Contact Synchrony Bank Customer Service

How to Reach a Person at Synchrony Bank

Verified Contact Information

Toll-Free Number:

  • 1-866-226-5638
    Savings Products, CDs and IRAs
Call customer service
Send Message

Customer Service:

  • 1-866-893-7864
    CareCredit Credit Card - Manage Account
  • 1-844-406-7427
    Lost or Stolen Cards
  • 1-844-345-5790
    To Change CD
  • 1-877-295-2080
  • 1-203-585-6143

Accessibility:

  • 1-866-419-4096

Business Customer Service:

  • 1-800-859-9975
    Healthcare Providers (Existing Partners)
  • 1-800-300-3046
    Healthcare Providers (Prospective Partners)
  • 1-800-333-1082
    Small-Medium Sized Businesses - Existing Partners
  • 1-866-838-0655
    Small-Medium Sized Businesses - Prospective Partners

Headquarters:

  • 1-866-664-0968
    Synchrony

Investors/ Franchising:

  • 1-855-818-3056
    Equity Investors
  • 1-866-247-1651
    Shareowner Account Matters

Synchrony Bank Emails:

Investors/ Franchising
Equity Investors, Fixed Income Investors
Legal
Privacy Inquiries

Synchrony Bank Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Synchrony Bank Phone Number
1 (866) 226-5638
Average Hold Time
00:03:54
Average Calls duration
4 minutes
Most Popular Synchrony Bank Email Address
privacyoffice@syf.com
Synchrony Bank Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Synchrony Bank Customer Service?

Most Popular Number:

(866) 226-5638
Savings Products, CDs and IRAs
Total calls: 5 307 Issues resolved: 236 Last call: Apr 17, 2026

The Synchrony Bank customer service number is 1-866-419-4096. You can call their Help Center for general information about their company and services. The professional assistants are ready to answer your questions, explain the procedure details, and help with your issues. To learn more about their Saving Products, contact the customer service team at 1-866-226-5638. The Synchrony Bank phone number for inquiries related to Mastercard is 1-844-406-7427. You can report a lost or stolen card using the automated phone system at 1-877-295-2080. If you experience difficulties accessing or navigating their website, call 1-866-226-5638 for assistance.

Press representatives can contact the Media Relations Team at 1-203-585-6143.

The Synchrony Bank customer service hours are Monday through Friday from 8 a.m. to 10 p.m. ET. The customer care helpline is also operational on weekends between 8 a.m. and 5 p.m. ET. However, the IRA and Trust Teams do not provide consultations on weekends. The automated phone line for Saving Products is available 24/7. You can also use the automated phone system to report a lost or stolen card anytime, day or night.

The Synchrony Bank hours for their live chat are Monday through Friday between 8 a.m. and 10 p.m. ET. The virtual assistant is ready to answer simple questions and help troubleshoot your issues 24/7.

The Synchrony Bank address for official correspondence is Synchrony Bank, PO Box 669802, Dallas, TX 75266-0955, United States. You can send official notices and requests to this address. If you have complaints or questions, mail them to customer support at this office, and they will provide the information or find ways to resolve your issue. The same address can be used to contact the Data Protection Officer with privacy policy questions or data protection requests. If you need to reach the Synchrony Bank headquarters representatives, write to 170 W Election Rd, Draper, Utah 84020, United States.

You can contact the company agents faster using the online form on their website.

PissedConsumer Club

Contact Information

Synchrony Bank Website:

Synchrony Bank Help Center:

Corporate Office Address:

Synchrony Bank
200 Crossing Blvd Suite 101
New Jersey 08807
United States

Other Info (opening hours):

Mailing Address:

PO Box 669802

Dallas, TX 75266-0955


Hours (ET):

Monday - Friday: 8:00am - 10:00pm

Saturday - Sunday: 8:00am - 5:00pm

More contact details

Summary of Synchrony Bank Customer Service Calls

8.4K TOTAL
CALLS
04:10 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Synchrony Bank?

Payments and Charges Question:

  • “Increase in my bill. For no reason or explanation”
  • “Credit card application”
  • “New credit card”

Account Question:

  • “I have been trying to reach the office to get my 4 digit pin to access banking by phone for my high yield savings account just opened in March. Also to discuss a correspondence recieved in the mail. Frustrating not being able to reach someone!”
  • “Account balance”
  • “Account status”

Cards Question:

  • “Card lost in mail”
  • “I lost my card and I need to make a payment and cant”
  • “Lost my card”

Request for Information Question:

  • “Discuss credit cards”
  • “Need to know why I have changed on this card and haven’t used it In months”
  • “Want to talk to a HUMAN”

Product/ Service Question:

  • “Complaint”
  • “Cannot get in to my ;Sam's club Synchrony to make a payment”
  • “I’m upset about a transaction”

Employment Question:

  • “Pay off loan”
  • “Pay off”
  • “Discuss payoff off account”

Return/ Replace Question:

  • “Change bank account”
  • “Change primary account for payments”
  • “Change address”

Shipping and Delivery Question:

  • “No ha llegado tarjeta y necesito hacer una compra hoy”
  • “Necesito que me manden mi tarjeta de crédito que no me la han mandado”
  • “Tarjeta perdida”

Activation/ Cancellation Question:

  • “Cancel card”
  • “Cancel auto pay”
  • “Activate”

Website/ Application Question:

  • “Website won't work”
  • “Website does not work”
  • “I am trying to take a picture of my ID to finish my Belk application”

Staff Question:

  • “Customer service person to person doesn’t answer”
  • “To ascertain renign of your service contract on my credit”
  • “To speak with a manager”

Refund Question:

  • “Refund”
  • “To further escalate this issue. I want my money back for services I did not receive.”
  • “Old refund check”

Other Question:

  • “Late fee”
  • “To find highest interest on 250.000 savings and length of time and FDIC insured CDAnd”
  • “Statements”

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