Synchrony Bank Phone Numbers and Emails

Toll-Free Number:

  • (866) 226-5638
    Savings Products, CDs and IRAs

Customer Service:

  • (866) 893-7864
    Care Credit
  • (800) 677-0718
    Care Credit
  • (866) 419-4096

Accessibility:

  • (855) 875-1850

Business Customer Service:

  • (800) 333-1082
    Existing Partners
  • (800) 859-9975
    Healthcare Providers (Existing Partners)
  • (800) 300-3046
    Healthcare Providers (Prospective Partners)
  • (866) 838-0655
    Prospective Partners

Investors/ Franchasing:

  • (855) 818-3056
    Equity Investors
  • (855) 821-4534
    Fixed Income Investors
  • (866) 247-1651
    Shareowner Account Matters
  • (203) 585-6508

Media:

  • (203) 585-6143
    Media Relations

Synchrony Bank Emails:

Investors/ Franchising
Equity Investors, Fixed Income Investors
Legal
Privacy Inquiries
Media
Media Relations
More phone numbers and emails Less phone numbers and emails

Synchrony Bank Contact Information

Synchrony Bank Website:

Synchrony Bank Help Center:

Corporate Office Address:

Synchrony Bank
200 Crossing Blvd Suite 101
Bridgewater, New Jersey 08807
United States

Other Info (opening hours):

Mailing Address for Savings, CDs and IRAs:

Synchrony Bank

P.O. Box 105972

Atlanta, GA 30348-5972

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Customer Service Rating and Reviews

1.3 / 5
Bad
Debra G Gpo
Poor customer service
1.0

Poor customer service. I paid Amazon credit
To pay off the credit card and hit the button twice or paid twice. It was over $3000 and each one was the same transaction. I called my bank to can...

Latanya B Ncy
Manager Daniel # 1687 was the person that I spoke to, My wife called in on June 24, 2022, and stated that we would like to pl...
1.0

Manager Daniel # 1687 was the person that I spoke to,
My wife called in on June 24, 2022, and stated that we would like to place our current payment to the back of the loan, we were told that...

Summary of Synchrony Bank Customer Service Calls

6.1K TOTAL
CALLS
04:08 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Synchrony Bank Customer Service?

Payments and Charges Question:

  • “Pay my bill”
  • “Paying bill”
  • “Make payment arrangements”

Account Question:

  • “Check balance”
  • “Need account # to make a payment...”
  • “Account”

Cards Question:

  • “Credit card application”
  • “Card Information”
  • “Lost card”

Request for Information Question:

  • “Checking on my credit with your company”
  • “Need to talk to agent”
  • “Need to speak with representive”

Product/ Service Question:

  • “Loan info”
  • “Loan payment”
  • “My loan”

Employment Question:

  • “Payoff quote”
  • “1099”
  • “Pay off loan”

Website/ Application Question:

  • “Credit application”
  • “Check application”
  • “Website does not work”

Activation/ Cancellation Question:

  • “Cancel card”
  • “You are cancel my Rooms To Gocredit card”
  • “To cancel a charge on my credit card”

Shipping and Delivery Question:

  • “Have not received my monthly bill”
  • “Para pagar la tarjeta de crédito”
  • “Por tarjeta robada”

Return/ Replace Question:

  • “Returned payment”
  • “Change address”
  • “Returning call”

Staff Question:

  • “I want speak customer service”
  • “Rude customer service agent”
  • “Customer service”

Refund Question:

  • “Refund”
  • “Reissue a refund check”
  • “I'm not getting my refund I would like a complete breakdown mailed to me from synchrony bank not Amazon”

Other Question:

  • “Purchases”
  • “Declined credit”
  • “Fraud”

About

Synchrony Bank Terms of Service
Incorporated into this Online Usage Agreement by reference are: (i) all other policies described in the Site; (ii) the terms and conditions which govern the Products; (iii) all additional restrictions displayed on the Site, as this Agreement may be updated from time to time by the Bank; and (iv) the Online Privacy Statement applicable to this Site. This Agreement governs The User's use of the Site and the various services provided therein. BY USING THIS SITE, THE USER OF COMPANY SERVICES AGREE TO THE TERMS OF THE AGREEMENT JUST AS IF THE CUSTOMER HAD SIGNED IT. IF THE USER DO NOT AGREE TO ABIDE BY THE AGREEMENT, DO NOT USE THE SITE OR ACCESS MATERIALS FROM THE SITE. This Agreement applies exclusively to The User's access to and use of the Site and does not alter the terms or conditions of any other agreement The Client of Synchrony Bank may have with Bank, including any Product agreement.
To read more: https://www.synchronybank.com/terms/
Synchrony Bank Privacy Policy
Synchrony Bank is committed to protecting The User's privacy at all times. Please read this Online Privacy Policy (the "Policy") carefully before using the Synchrony Bank ("Bank") website or mobile application (the "Site"). The Bank, a federal savings bank headquartered in Utah, is the owner of the Site, although software, hosting and other functions and content may be provided by the Bank's service providers, affiliates or business partners. The Bank does not knowingly solicit information from, and does not knowingly market any products or services to, minors or non-U.S. residents. This Policy applies solely to information that visitors provide through this Site. This Policy does not apply to other data Synchrony Bank collect, including data collected on other websites or mobile applications, such as separate websites or mobile applications operated by Company's affiliates or business partners, or information visitors may provide to www.synchronybank.com through unsolicited email or other means.
To read more: https://www.synchronybank.com/privacy/
Synchrony Bank FAQ
To read more: https://www.synchronybank.com/banking-resources/faq/
Top Synchrony Bank Services

Customer Care, Banking Service, Loan

Top Synchrony Bank Products

Credit Card, Account, Tjx Rewards Credit Card

Synchrony Bank Pros and Cons

Pros: No pros, Disgusted, Noihing, Answered the phone, There are no pros to synchrony bank

Cons: Poor customer service, Unethical, Company has no incentive to act like customers matter, Unhappy, Insufficient explanations

Related Companies

General Electric, CareCredit, Ge Money Bank, Ge Capital, Synchrony Financial

Summary

Synchrony Bank is a federal savings bank. The company was founded in August 1988 as GE Capital Retail Bank. Its headquarters is based in Draper, Utah, USA. Synchrony Bank is a subsidiary of Synchrony Financial. The company specializes in banking products and services. It offers CDs, money markets, and savings accounts. Users who are over 18 years old can open a bank account and use its services. Customers can view accounts, complete transfers, and deposit checks on tablets or smart phones using mobile banking option. Synchrony Bank has America’s Best Rates by MoneyRates.com and Summit Marketing Effectiveness awards. Synchrony Bank is a member of the Federal Deposit Insurance Corporation.

Synchrony Bank reviews and complaints

Synchrony Bank is ranked 212 out of 797 in Banks category

Area Served

USA, UK, Asia, Worldwide

Payment Methods

MasterCard

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