Synchrony Bank
Reviews and Complaints
Dispute
Agent hung up on me
At 9: 35 CST 8/1/18, I made a call to Synchrony Bank for my Care Credit Card. I have two accounts.
I asked the agent, "ROGER", to pull up the account that has a balance on it. He asked me a question and when I replied with a question, he disconnected the call!! It was not accidentally dropped.
This is the 3rd time I've had terrible assistance from foreign agents! To the first time the agent was barely able to speak English, much less understand it.
I've had bills past due because I couldn't get assistance.
If I could cancel my acct, I would. I will surely let my hundreds of my social media contacts know to run the other way when the name Care/Synchrony comes up!
Worst bankever
Your computer voice is not my friend, STOP trying!
- Noihing
- Disgusted
- Horrible experience
- Waste of my time
- Surprised anybody makes payments to your company
Preferred solution: Let the company propose a solution
Company sucks
Move a pymt date
Worst customer service ever card cancelled - lack of use.!!!
Available credit
Canceled Walmart credit card
You called me billing
Miss lead
I understand that sales job help them pay their bills, but I am a single mother paying her bills alone, do not have to lied to so some can get paid. Maybe it's just business to them, but trust I'm giving to my God, and he will deal with who ever did me wrong accordingly.
Unethical - Read Fine Print
I paid off my Living Spaces account in early 2018 immediately after finding out that the company had added back interest for the entire zero interest promotional period, which I was not aware was their practice. The company sets up the minimum monthly payments so that you do not pay off the loan amount within the promotional period and are left with a balance which results in you getting charged for the entire period of interest that you had the loan.
I disputed this within the same month and was able to pay off with interest reduced, however notified them after doing some research on my Care Credit accounts that I should have been part of the class refunded by the Consumer Protection Agency for deceptive practices. I have a two Care Credit accounts which have been on automatic payments for years and balances were not going down. I elevated this issue three times and asked why I was omitted from the class when the years I had these accounts were in the period the class was awarded. I received a letter back that was extremely vague citing they met their criteria.
In early May, I elevated again and am currently waiting for an update. In May 2018 my Living Spaces cars which had 100% payments on time was closed at their request. This has impacted my credit report.
I firmly believe this is a result of my disputing their shady. Isomers practices and will contact the Consumer Protection Agency to file formal complaint.
Resolved: TERRIBLE CARD, TERRIBLE BANK, TERRIBLE CUSTOMER SERVICE!!
Synchrony issued me a check for the $81
The min payment was $29 which seemed odd as it was more than 90% of the balance. I stopped using my card and was going to pay my balance on the due date. When i logged in, i was shocked to see my balance of $32 was now $81. Synchrony added on a late fee plus interest charges $49 in extra charges!
When i contacted their customer service, they didn't have answers. They told me "thats the way it is". When, i asked them to close my account, there was no retention or anything. They didn't care.
I closed my account and will never deal with them again. You lost me as a customer and I'll be using other forms of credit moving forward.
- Service until they changed banks and added extra fees
- Charging a 49 dollar late fee is insane
- Min payment is over 90 percent of statement balance
- Too many exta fees
Preferred solution: Price reduction
This is the worst bank to have a card with.
Azzhole company and their crap ethics
I have had "Care Credit" for years, long before Synchrony Bank took them over. I had a $1500 limit.
I paid the account off 3 times. I used it for my vet, my dentist and one of my doctor's. The son's of beaches lowered my credit limit to $500. Now they closed the account sent me a letter saying proportion of revolving balances to credit limits too high, proportion of loan balances to loan amounts too high.
Yada yada! They are the ones ruining my credit. I have/had accounts long before they took over: Sam's, Walmart, Care Credit, Discount Tire...all with perfect credit 100% on time payments. Now they have taken over PayPal...if they jack with that account, I will probably get a freaking lawyer.
My credit score is now less than 600 due to those bazzturds. But it shows that I have a 100% on time payments. There are 4 medical bills on it that went to collections, should not have because they were from the company I work for and I pay them through pay roll deduction. I'm sick to death with SYNCHRONY BANK !!!!
They need to be sued!
I will join any law suit against them, any time any day!!! Just let me know when and where!!!
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Yes, they go on and on, with they;re spiel . Enough to make you clos account. guess what, I did just that.