Synchrony Bank
Reviews and Complaints
To verify a pay off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClosed my Amazon Store Card
- Will close account for no reason
Preferred solution: An explanation that make sense why they closed my account
User's recommendation: Be cautious dealing with this Bank
Called 3 months in a row to cancel a Brit Box Subscription. I have been charged every month since and now I show late charges on my account. I have always paid my account in full each month.
User's recommendation: Do not bank with them, and if your credit card is through this bank cancel the card.
Synchrony/Amazon fraudulently opened account
I was a good Amazon user but I managed not to get tricked into getting PRIME by clicking on a barely visible square box underneath a larger non-prime box when I Joined about 8 months ago.
I once ordered a bottle of Hosital grade dandruff shampoo with my Mastercard on file with Amazon (you must provide a credit card to be a member of Amazon). I figured, no problem.
A few days later I look up my credit card balance and I see a synchrony bank charge of $8.00 on my card.
Not from Amazon but from Synchrony bank.
A few days later the bottle arrived in good condition. At that point I was satisfied. A week later, I get an email from Amazon saying that my bottle was on its way . Huh?
I already bought one I thought.
It came in a few days later and I was angry for them pulling this off. I couldnt get a hold of Amazon or Synchrony. Neither answered their phones or emails so I took it as a gift as I had no way to get an answer (remember, the bank only has a 1.2 rating).
Two weeks later I get an email from Synchrony. The 2nd bottle was another $8.00.
(The one I never ordered). Two weeks later I get another email from Synchrony.
It said that if I didnt pay the $8.00 I would be subject to a $94.00 late fee
So I locked my credit card and sent them (the bank) a check as my Mastercard was in jeopardy of their charging the $94.00 to it.
I had enough so I tried to cancel my credit card and couldnt. Its a complicated process. Once it was locked anything else they tried would be denied and I called my credit card account company and asked for the same card but with different numbers.
They agreed.
I deleted my Amazon account from my apps page and wiped my hands of them. My Mastercard was no longer valid for them to play with so it was a relief.
A month later, Synchrony/Amazon sent me in the mail a $600.00 Amazon store credit card. I shredded it and tried to get them to get rid of it as they took it upon themselves, without my authorization. No permission, no contract.
Checked my Experian credit report and its good so they opened a store charge card account good for Amazon only! Without my signature!
My credit report took a hit. A hard hit.(lowered my credit rating) because of this. I now had a $600.00 extra charge account in good standing
I guess they realized that my Mastercard was no good so they sent me one of their own.
I charged nothing on that card and its still showing zero..
Could not get experian to delete it even though I filed a dispute with them
The Amazon store credit card is open and shows that my payments are on time with a zero balance.
I went and put fraud alerts at 3 different credit reporting agencies. Good for a year. Anybody who wants to see or try to use my store cards I have to give them permission.
Besides Sychronys extremely low approval rating they have $1.4 million dollars claimed losses reported by reviewers. Where did that money go?
Dont think you can get away from them either if you use store credit cards.
Most store credit cards like JC Penny, Sams Club Best Buy, Amazon and hundreds of retail clothing or Lowes or Home Depot stores. PayPal, EBay types use Synchrony because it appears that they only charge credit store cards.
So be very careful when using store cards. I give them a zero rating.
User's recommendation: Check who the bank is prior to using a store card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoodwill Deletion
Preferred solution: Gap cc deleted/removed from my credit report as it is negatively effecting my credit score
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Horrible customer service!
Fixed log in issues.
After resolving my issue. I would recommend
Preferred solution: My account fixed so I can log in and use my card!
User's recommendation: Stay away if possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBell Gift card
Preferred solution: Full refund
Can not reach anyone
- Can not reach a person to talk to
Preferred solution: Full refund
User's recommendation: Zero. Worst in the world
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout house loan
Preferred solution: Someone to talk to
Bad customer service people
- No good customer service or leaders
- Outscouced customer service agents who work with kids at home
Preferred solution: Full refund
User's recommendation: Close your accounts with this passive aggressive company
Why do i keep getting billed for amazon
User's recommendation: I hate Amazon
Synchrony won't process my payments.
I paid my monthly bill on 10/19/22 & received a payment confirmation email. On 10/28/22 Synchrony called to say my bill had not been paid.
I explained that it certainly had online. The rep said there was a glitch & to pay again. I did so immediately. Received another payment confirmation email.
Neither payment has been processed. I've spoken to several reps & they say corporate knows there is a problem processing & to pay again. They also state they are still trying to process the other payments. If I mail a check & they do process the other payments it will be an overcharge that I can't afford in one month.
I have paid on hearing aids from Beltone for two years with no problem. As of October 2022 Synchrony can't/won't process my payments. No manager will call me. I have emailed Anika Watson & Michael Bopp who are listed as leaders in complaint & customer relations as well as others.
I have written to corporate officers & spent too many hours pointlessly talking to customer service. I need something in writing stating my online payments will or will not be processed so I may proceed with mailed payments to their post office box.
User's recommendation: Don't do business with a company that uses Synchrony. If you do so, don't pay online & do not expect answers from customer service.
Returning call
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThieves
Preferred solution: Full refund
User's recommendation: Horrible Customer Service
Returning call
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No such thing as customer service with this (so called) bank. Try to close an account .
.
. go ahead, I dare ya!